FAQs

We're just launching our first training Webinar, so we'll be listening to you to better understand what questions you might have. In the meantime, below are a few answers to questions you might find useful:

Is this site compatible with my browser, desktop computer or mobile device?

To test your browser, use this "browser test". This site was designed to run on most modern, updated browsers, operating systems and devices. It has been tested on Macs® and PCs, as well as on mobile devices supporting Apple MacOS® (iPhones and iPads) and Android™ devices. We recommend you use a Chrome™, Safari®, Firefox™, or Microsoft Edge® browser, and always keep the browser and operating system updated to the most-recent versions. This will help ensure the site functions optimally, and it keeps your security up-to-date, protecting your data. We recommend you DO NOT USE Microsoft Internet Explorer®, as Microsoft has discontinued the browser and is replacing it with Microsoft Edge.

Minimum technical requirements

1. You will need a stable Internet connection, capable of streaming high-quality video.

2. Web browsers supported:

• Mozilla Firefox ver. 66 or better (all free)
• Chrome ver. 74 or better (all free)
• Microsoft Edge ver. 44 or better (updates included in Windows 10)
• Safari 12 or better (included on Macs and all free)

3. Operating systems supported:

• Microsoft Windows® 8 or better (Windows 10 suggested)
• MacOS 10.12 Sierra or better
• Linux® distribution after 2016 use with Firefox or Chrome
• Android OS 5.0 or better
• iOS 12.0 or better (iPhones and iPads)

Sometimes I click on a link or a pulldown menu and nothing happens. What gives?

To facilitate ease-of-use and reduce clutter, this site uses pop-up windows. The first place you'll notice this is on the "Create Account" page where we ask you to choose your timezone. You'll also see it in other places, including much of the content delivery within a given product. Please be sure to disable your browser's pop-up blocker when using this site. Once you turn-off or disable the browser's pop-up blocker, you may need to close and relaunch the browser before the change takes effect. If you don't know how to do this, ask the tech support team at your organization, or you can refer to these brief instructions for some of the leading Web browsers:

• Google Chrome: Click the Chrome menu button (three dots in the upper right-hand corner). Select "Settings". Click "Advanced" at the bottom of the page. (If "Advanced" is already selected, additional options will be available below it.) Under "Privacy and security", click "Content" settings. Click "Popups" to unselect option. Click "Blocked (recommended)" to unselect option. This may also be under "Site Settings" > "Permissions" > "Pop-ups and redirects".
• Mozilla Firefox: Click the "Open menu" button (three bars) in the upper right-hand corner. Click "Options" or "Preferences". Select "Privacy & Security"". Uncheck "Block pop-up windows". Close and relaunch the browser.
• Safari: Click the Safari menu. Select "Preferences" from the drop-down. Click on "Security". Uncheck "Block pop-up windows".
• Microsoft Edge: Click the "More" button in the top right (the one with the three dots). Click "Settings". Scroll down and click "View Advanced Settings." Click the slider under the heading that says "Block pop-ups." to "Off".

How do I create a new account?

To create an account, click on the "Create Account" button in the top right-hand corner of any page, then fill out the form and submit to register. We recommend you create a "strong" password unique to only this login and change it periodically. See more below in the answer covering "strong" passwords.

How do I log into my account?

If you already have an account, click the "Log In" button at the top right corner of any page. Enter your e-mail and password. You will then be logged into the the Portal.

I tried logging in but my password doesn't work. Now what?

Verify your email address is entered correctly in the "Log In" email field. Check to ensure your CAPS LOCK is off on your keyboard. Make sure you input your password correctly. Sometimes there is a typo (incorrect or additional characters) within the password entered. The password is case-sensitive, so make sure you use a capital or lowercase that matches the original password. Check to see if there are any additional keystrokes or if you've accidentally added a word space before or after the password string — sometimes a password is copied and pasted from another document into the password field, pasting an errant word space or return. Important: We don't recommend storing passwords in a document on your computer, as this might be a security risk. If you recently reset your password, there is a possibility your browser is inserting the previously cached password. If this happens, reset you cache, close your browser and relaunch. Then attempt re-entering your password. If everything fails, you can reset your password. See the answer to the next question below.

What if I forget my password?

If you forgot your password, you can click the "Log In" button without entering a password. It will provide a page with a "Forgot Password" link to reset your log in credentials. Or you can go directly to that page here. You need to be logged out of your account to access the "Forgot Password" function.

How do I edit my profile?

When you are logged in, click “Profile". In the profile section, you can edit your password and update your interests. Selecting your interests will personalize the “Recommended for You” section.

Where do I find a complete list of training webinars I'm enrolled in?

All the webinars you enrolled in and/or completed can be found in the "My Dashboard" section.

How long do I have to complete a training webinar?

Training webinars must be completed within 2 months of enrollment.

Do I receive a certificate of completion?

The certificate is available for download from your account once you've completed all course requirements, which are generally enrolling, completing the training, and scoring a passing grade on the Quiz.

Can I begin taking the Quiz, then stop and complete the Quiz later?

Yes. Click the blue "Pause" button at the bottom of the Quiz window to save your answers. To continue the test, click the blue "Continue Saved Quiz" button within the Quiz section of the webinar.

Can I review the questions I answered incorrectly on the Quiz?

Yes. Within the Quiz section of the webinar, click on the blue "Show Answers" button to display all questions along with the answers you selected. Any question answered incorrectly will be flagged by a red "X".

Can I retake the Quiz if I didn't score well enough to pass?

Most webinar Quizs can be retaken to give you an opportunity to improve your score.

The Quiz indicates there are more questions than what I see on my screen. Where are the missing questions?

If you don't see all of the questions in your browser window, use the scroll bar to the right side of the test window to scroll down to the rest of the questions.

I've added items to the shopping cart. Where do I view my cart and check out?

You can always view what's currently in your shopping cart and check out by clicking on the "Cart" link in the left side menu on any page.

Which payment methods are accepted?

Visa, Mastercard, American Express, and Discover.

Can I save my credit card information in my account for future use?

No. To further protect your credit card information, we never save your credit card details in our system for future use.

What is our refund policy?

We currently do not provide refunds. If you run into a problem that hasn't been resolved, please contact us at education@ofsteadinsights.com, and provide your name, the product name, and what problem your experiencing. We'll attempt to respond within two business days.

How do I keep my account secure?

We take security seriously and use partners that view security as a top priority. This site uses Secure Socket Layer (SSL) Encryption to protect your transactions. We always recommend you do your part by creating a unique "strong" password, changing it periodically, keeping that password secure from others, and always logging out of your account when you're not using it. For more information on privacy and security, click on our "Privacy Policy".

What is a "strong" password?

A "strong" password needs to be more than 8 characters and complex — with upper and lower cases letters, numbers and special characters and NO number sequences. An example of a strong password could be "k7x!4gT25gx39kpa#"". An example of a poor (weak) password that you wouldn't want to use would be "red12345" or "password". Do not use any of our examples for your own password. Come up with a long, complex password for yourself, and ideally, change it periodically. We also recommend that the password is unique to this account and not the same as a login for another website. When logged in, you can change your password by clicking on "Profile".

Is there a technical support contact?

Please reach out to us at education@ofsteadinsights.com . We'll attempt to respond within two business days.

Legal:
Windows, Microsoft Edge, and Internet Explorer are registered trademarks of Microsoft Corporation.
Mac, macOS and Safari are registered trademarks of Apple Inc.
iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license by Apple Inc.
Android and Chrome are trademarks of Google LLC.
Linux is a registered trademark of Linus Torvalds in the U.S. and other countries.
Firefox is a trademark of the Mozilla Foundation in the U.S. and other countries.